Do You Trust Your Cleaning Company?

Trust is the most important component in your relationship with your cleaning company.

You manage, you lead, you sell. You work hard to create relationships in your community and with other businesses. You know they must trust you to provide quality work, service, and commitment if you want the relationship to continue.

So, why don’t you expect the same of your cleaning company?

Your business houses the most important information about what you do and who you are. Unbeknownst to you, your cleaner has unlimited access to that information. They are in your offices, conference rooms, kitchens and staff areas, often when no one else is around. It is imperative you trust that every person cleaning your business values your security and confidentiality and will honor your space as much as you do.

What do you do if you don’t trust the people in your space? What if your cleaner regularly does a poor job, the owner is unresponsive, and you feel like you are being provided subpar service? What is the best course of action?

Changing companies is a time sucker and you have no guarantee anything will change if you hire another company. What are things to look for in a cleaning company that will inspire trust and a job well done?

Do they have systems and processes in place to guarantee who they hire is trustworthy and dependable? Ask the janitorial company you are considering about their own hiring practices.

Do they perform background checks? Reference checks? Do they have relationships with their employees outside of the hiring process? Ask them if they would trust any of their employees to be in their personal space unsupervised.

Then, it’s your responsibility to trust your gut and truly listen to their answers. Are they being honest with you?

Do they have systems and processes in place for quality control? Every business needs accountability at all levels to ensure a job well done. What do they do to guarantee the unsupervised individual does a quality job?

Does management provide regular walkthroughs? Do you have some checklist in place so you know what has been done/not done each cleaning? Do you have fast and easy access to the company so that you can report a frustration or issue? When you do report it, is the issue addressed?

Do you like the company? Do you feel like they have your best interests at heart? Are they focused on your happiness or their bottom line?

Ask for a list of their closest contracts to you. If they provide you a list of customers who will honestly talk about their service, there is a good chance they are living up to what they preach.

Finding a good cleaning company is a difficult process, due to the high industry turnover and rapid nature of change in the industry. Make sure you are doing everything in your power to hire the best. Your business deserves it.